pissed off

As you all know, generally speaking, customer service over all in France and Italy really sucks people. I still have been actually struggling to get my refund from several things. They are just around EUR 200 in total and it is a kinda big hassle, but I just do not want to give in; I will have my own way, digging my heels in. I do not want to admit, but I have to, that this sort of mentality or system might have enabled them to produce that awesome art and food, well however, even if so, that is quite another matter. It really is a shame that I did not learn Italian at all, they sometimes understand French, though.